All orders placed before 2.00pm GMT will be shipped out the same day. Any orders received after this time will be shipped the following day. If your order is placed after 2.00pm GMT on a Friday, or over the weekend, your order will be shipped on the following Monday.
Any orders placed during Bank Holidays, or after 2.00pm GMT on the day prior, your order will be shipped out on the following business day.
UK Standard Delivery (DPD 2-3 Business Days) £5.00
UK Next Day Delivery (DPD) £8.00
UK Next Day Pre 12 Delivery (DPD) £10.00
UK Saturday Delivery (DPD) £12.50
EU Delivery (DHL 3-5 Business Days) £15.00
Worldwide Delivery (DHL 3-10 Business Days) £25.00
For customers outside the UK the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.
UNITED STATES CUSTOMERS
For customers based in the United States, prices will display without UK sales tax when completing address information at checkout. All orders with a value under $800 US Dollar, equal to £560 UK Pounds, can be imported Duty Free.
All orders with a value between $800 - $1800, will be subject to a flat 4% duty rate. For orders over $1800, the flat duty rate is 25%. Please note that your State may apply additional taxes and charges so we would kindly advise checking with your local customs office to determine what these additional costs are prior to purchase. These charges are your responsibility and will be collected from you by the carrier upon delivery.
Our gift wrap option includes a signature Bella Freud gift box, available in three sizes, complete with a branded dust bag for all garments, wrapped in branded tissue paper and sealed with our signature dog sticker. You also have the option of including a printed personalised gift message with your order. The invoice and price of the item will be excluded. Should you wish to return the order for any reason, you must follow our returns policy as per below. Please note we will refund your method of payment for the purchase price, less shipping and gift wrap.
We can refund or exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as we are notified within 14 days of delivery. We will refund your method of payment for the purchase price, less shipping, once we receive your return package within 14 working days. We will only refund postage costs to return an item where the return is required due to our error i.e. we sent you the wrong item. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. Returns and exchanges can take up to 10 working days to be processed once approved. Please send an email to [email protected] for authorisation before returning or exchanging items. We cannot issue refunds or exchanges for items returned without authorisation from Bella Freud customer care. In your email, please specify your order number and reason for return or exchange. If there are any discrepancies in your order, please email us at [email protected]. This does not affect your statutory rights.