Delivery

All orders placed before 2.00pm GMT will be shipped out the same day. Any orders received after this time will be shipped the following day. If your order is placed after 2.00pm GMT on a Friday, or over the weekend, your order will be shipped out on the following Monday.

Any orders placed during Bank Holidays, or after 2.00pm GMT on the day prior, your order will be shipped out on the following business day.

Royal Mail 24hr Standard Delivery (1-2 Business Days) £6.50

Free UK Standard Delivery on all orders over £350.00

UK Next Day Delivery (DPD) £10.00

UK Saturday Delivery (DPD) £17.50 (*Only available for England and Wales)

Bodo Same Day Delivery London (Before 4pm) £10

EU Delivery £25.00 - £30.00

Worldwide Delivery £25.00 - £40.00

Store Pick Up

Items that are eligible for store pick-up are ready within 24 hours. You will receive an email notification once your order is ready to be picked up. Once the ready-for-pick-up email has been sent orders will be held for a Month after which we will send you a reminder email. If we do not hear back from you or if you are not able to pick up your order we will offer the option to have it shipped to you at an extra cost or offer a store credit for the amount.

INTERNATIONAL CUSTOMERS

For customers outside the UK the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.

UNITED STATES CUSTOMERS

For customers based in the United States, orders are now shipped on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties will be included in the product price displayed on the website (where the individual product or total order value is over the relevant country duty threshold). Bella Freud LTD will account to the relevant authorities for all duty payable. You can view our US website on www.us.bellafreud.com.

GIFT WRAP

Our gift wrap option includes a signature Bella Freud gift box for, available in three sizes, items wrapped in branded tissue paper and sealed with our signature dog sticker. You also have the option of including a printed personalised gift message with your order. The invoice and price of the item will be excluded.  Should you wish to return the order for any reason, you must follow our returns policy as per below. Please note we will refund/exchange your method of payment for the purchase price, less shipping and gift wrap.

RETURNS POLICY

UK

We can refund or exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as this arrives back with us within 14 days of delivery. We will refund your method of payment for the purchase price, less shipping to the account with which you made your purchase. Please allow 10 working days from receipt of your return in order for us to process the order and for the money to appear visible in your account. Some clients prefer dropping this off at your local Royal Mail Post Office and Post Office service point but this is completely up to you.

We will only refund postage costs to return an item where the return is required due to our error i.e. we sent you the wrong item. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. If you choose to use the enclosed Royal Mail label, £4.50 will be deducted from your refund. Kindly note that the process may take slightly longer during seasonal sales, festive season, and other exclusive launches. If there are any discrepancies in your order, please email us at customercare@bellafreud.com. This does not affect your statutory rights.

Kindly note that your order or some items may be sent from our Chiltern Street Store, but you may return your items to the online Bella Freud Returns location at Airbox Fulfilment in Hounslow, England.

International

We can refund or exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as this arrives back with us within 14 days of delivery. We will refund your method of payment for the purchase price, less shipping to the account with which you made your purchase. Please allow 10 working days from receipt of your return in order for us to process the order and for the money to appear visible in your account.

We will only refund postage costs to return an item where the return is required due to our error i.e. we sent you the wrong item. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. Kindly note that this may be slightly longer during seasonal sales, festive season, and other exclusive launches. If there are any discrepancies in your order, please email us at customercare@bellafreud.com. This does not affect your statutory rights.

Christmas Returns Policy

In addition to our standard 14 day returns policy, we offer an extended holiday season returns policy. For orders placed from 18th November 2023, you have until 5th January 2024 to request your return. From that point, you have 7 days to return your order(s) back to us.

EXCHANGE POLICY

We can exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as this arrives back with us within 14 days of delivery. We have your exchnage sent out on a complimentrary service within 3 - 5 working days from receiving your return package. Some clients prefer dropping this off at your local Royal Mail Post Office and Post Office service point but this is completely up to you.

Kindly note that this may be slightly longer during seasonal sales, festive season, and other exclusive launches. If there are any discrepancies in your order, please email us at customercare@bellafreud.com. This does not affect your statutory rights.

Kindly note that your order or some items may be sent from our Chiltern Street Store, but you may return your items to the online Bella Freud Returns location at Airbox Fulfilment in Hounslow, England. Incase we have sold out of the exchnage requested we will go ahead and provide you with a full product refund. 

International

We can exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as this arrives back with us within 14 days of delivery. We will have your exchnage order sent out on a comlimentary service, within 3 - 5 working days from receiving your return package. 

Kindly note that this may be slightly longer during seasonal sales, festive season, and other exclusive launches. If there are any discrepancies in your order, please email us at customercare@bellafreud.com. This does not affect your statutory rights. Incase we have sold out of the exchnage requested we will go ahead and provide you with a full product refund.