Delivery

All orders placed before 2.00pm GMT will be shipped out the same day. Any orders received after this time will be shipped the following day. If your order is placed after 2.00pm GMT on a Friday, or over the weekend, your order will be shipped out on the following Monday.

Any orders placed during Bank Holidays, or after 2.00pm GMT on the day prior, your order will be shipped out on the following business day.

Royal Mail 24hr Standard Delivery (1-2 Business Days) £6.50

Royal Mail 48hr Standard Delivery (2-3 Business Days) £6.00

Free UK Standard Delivery on all orders over £250.00

UK Next Day Pre 12 Delivery (DPD) £10.00

UK Saturday Delivery (DPD) £12.50 (*Only available for England and Wales)

EU Delivery (DHL 3-5 Business Days) £10.00 - £25.00

Worldwide Delivery (DHL 3-10 Business Days) £25.00 - £40.00

INTERNATIONAL CUSTOMERS

For customers outside the UK the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.

UNITED STATES CUSTOMERS

For customers based in the United States, orders are now shipped on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties will be included in the product price displayed on the website (where the individual product or total order value is over the relevant country duty threshold). Bella Freud LTD will account to the relevant authorities for all duty payable. You can view our US website on www.us.bellafreud.com.

GIFT WRAP

Our gift wrap option includes a signature Bella Freud gift box for, available in three sizes, items wrapped in branded tissue paper and sealed with our signature dog sticker. You also have the option of including a printed personalised gift message with your order. The invoice and price of the item will be excluded.  Should you wish to return the order for any reason, you must follow our returns policy as per below. Please note we will refund/exchange your method of payment for the purchase price, less shipping and gift wrap.

RETURNS POLICY

United Kingdom 

We can refund or exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as this arrives back with us within 14 days of delivery. Christmas shoppers? The returns period has been extended to 14th January for any orders placed between 15th November - 22nd December. We will refund your method of payment for the purchase price, less shipping, within 3 - 5 working days from receiving your return package. We kindly request that you contact us at customercare@bellafreud.com for return authorisation and return your order on your own accord. Some clients prefer dropping this off at your local Royal Mail Post Office and Post Office service point but this is completely up to you.

We will only refund postage costs to return an item where the return is required due to our error i.e. we sent you the wrong item. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. Kindly note that this may be slightly longer during seasonal sales, festive season, and other exclusive launches. If there are any discrepancies in your order, please email us at customercare@bellafreud.com. This does not affect your statutory rights.

Kindly note that your order or some items may be sent from our Chiltern Street Store, but you may return your items to the online Bella Freud Returns location at Airbox Fulfilment in Hounslow, England.

International

We can refund or exchange any Bella Freud product in new, unworn condition with its original tags and packaging, excluding gift wrap packaging which is exempt, as long as this arrives back with us within 14 days of delivery. We will refund your method of payment for the purchase price, less shipping, within 3 - 5 working days from receiving your return package. We kindly request that you contact us at customercare@bellafreud.com for return authorisation and return your order on your own accord. 

We will only refund postage costs to return an item where the return is required due to our error i.e. we sent you the wrong item. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. Kindly note that this may be slightly longer during seasonal sales, festive season, and other exclusive launches. If there are any discrepancies in your order, please email us at customercare@bellafreud.com. This does not affect your statutory rights.