Once you submit this form, we will review your order and confirm the next steps by email.

If your order has not been dispatched

If your order has not yet been dispatched, we will aim to cancel the order, stop fulfilment and process your refund.

Please note that orders may be processed quickly, so cancellation before dispatch is not always guaranteed. If your order has already been sent by the time we review your request, you will need to return the item to us.

If your order has already been sent

If your order has already been dispatched or delivered, you will still need to return the item to us before your refund can be completed.

Please complete your return through our international returns portal so we can provide the correct return address, courier route and customs documentation:

https://returnsportal.shop/bella-freud

Using the returns portal is important, as it allows us to process your return correctly and manage any duties, taxes or import charges linked to your order.

Please do not return your order using an alternative courier, address or process unless we have specifically instructed you to do so. Returning outside the portal may delay your refund and may result in additional return shipping costs, customs charges, courier charges or unrecoverable import costs.

Return shipping costs are the customer’s responsibility unless the item is faulty, incorrect, or we have agreed otherwise.

For international customers, where a return shipping fee is charged through our returns portal, we will issue the equivalent value back to you as Bella Freud store credit once your return has been received and accepted.

This does not affect your statutory rights.